ARC - Administrative Reforms Commission 

BSNL - Bharat Sanchar Nigam Limited

CVC - Central Vigilance Commission 

CPGRAMS - Centralized Public Grievances Redress and Monitoring System 

CRC - Citizen Report Cards 

DAR&PG - Department of Administrative Reforms & Public Grievances 

DPG - Directorate of Public Grievances 

DCDRF - District Consumer Disputes Redressal Forum 

DISNIC - District Information System of the National Informatics Centre 

ICT - Information and Communications Technology 

NCDRC - National Consumer Disputes Redressal Commission 

NHRC - National Human Rights Commission 

NIC - National Informatics Centre 

NGO Non-Governmental Organisation 

NREGA - National Rural Employment Guarantee Act